**DELIVERY & REFUND TERMS**
### 1. Nature of the Service
Shipots is a cloud-based software subscription service (SaaS). No physical product is shipped; the service is activated digitally within your user account immediately after payment confirmation.
### 2. Delivery
- **Method:** Subscription is automatically activated the moment payment is successfully completed.
- **Delivery time:** Typically within 1–2 minutes, at most 1 hour.
- **Delivery address:** Account activation details are sent to the e-mail address you provided on sign-up.
- **Access:** Sign in at https://app.shipots.com with your e-mail and password.
### 3. Right of Withdrawal
Under Turkish Consumer Protection Law No. 6502 Art. 15 and Distance Contracts Regulation Art. 15, **there is no right of withdrawal for digital services rendered instantly and for intangible goods delivered instantly.**
Since Shipots is activated immediately after payment, the right of withdrawal does not apply from the moment the subscription begins. You accept this by approving the Distance Sales Agreement at checkout.
### 4. Refund Conditions
While the right of withdrawal does not apply, Shipots prioritizes customer satisfaction and will **evaluate refund requests** in the following cases:
1. **Technical inability to perform:** If the purchased plan is unusable due to a technical fault within the first 7 days.
2. **Duplicate payment:** Accidental multiple payments for the same subscription — the difference is refunded.
3. **Wrong plan selection:** Refund requests made within 24 hours without any use are reviewed.
### 5. How to Request a Refund
Send your request to:
- **E-mail:** destek@shipots.com
- **Phone:** +90 532 557 99 31
- **KEP (TR):** gncargedanismanligi@hs06.kep.tr
- **Subject:** ''Refund Request — [your subscriber e-mail]''
- **Content:** Order date, plan name, amount paid, reason.
### 6. Refund Process
- Requests are evaluated within 3 business days.
- Approved refunds are returned to the original card via **PayTR virtual POS**.
- Bank processing may take 2–14 business days.
- Refund is issued in TRY at the FX rate at the time of payment.
### 7. Cancellation
- You can cancel your subscription anytime from the dashboard.
- After cancellation you keep access until the end of the current billing period; no new charge is made.
- No pro-rated refund is issued for the remaining period.
### 8. Force Majeure
Refund obligations do not arise for service interruptions caused by force majeure events (natural disasters, network outages, infrastructure provider failures). The service will be extended free of charge by the duration of the interruption.
### 9. Contact
SELLER: **GNC Arge Danışmanlığı ve Yazılım Hizmetleri Sanayi Ticaret Limited Şirketi**
Address: Ayazağa Mah. Kemerburgaz Cad. Vadistanbul Park 7C Blok No:7 D, No:15 Sarıyer/İstanbul, Türkiye
Tax office / no: Maslak / 3961633771
Mersis No: 0396163377100001
Trade Registry No: 496230-5
Phone: +90 532 557 99 31
E-mail: info@shipots.com
Support: destek@shipots.com
KEP (TR): gncargedanismanligi@hs06.kep.tr
*This page is a legal document; its final version must be approved by your legal counsel.*